Dockside Group Feedback

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Thank you for having your event with Dockside Group, we trust you enjoyed your experience. We value your feedback and would love to hear the details of your experience. This information will be used internally to ensure we continue to better ourselves and consistently provide impeccable service and deliciously fabulous hospitality.
Your cooperation is greatly appreciated.

Event Feedback
Wedding Feedback

1. At which Dockside Group location did you hold this event?

2. What was the key factor in selecting a Dockside Group venue or restaurant on this occasion?

Price

Location

Reputation in delivering successful events

Sales contact's ability to meet your needs

Peace of mind when working with Dockside Group

Other (please specify)

3. What was the name of your event?

4. Please confirm the date of your event with us.

DD/MM/YYYY

5. In comparison to other events you have organised and other venues you have used in the past, please rate our pre-event performance.

	Not applicable	Below my expectations	Met my expectations	Exceeded my expectations
Turnaround time of your initial enquiry	Turnaround time of your initial enquiry Not applicable	Turnaround time of your initial enquiry Below my expectations	Turnaround time of your initial enquiry Met my expectations	Turnaround time of your initial enquiry Exceeded my expectations
Our responsiveness to your concerns	Our responsiveness to your concerns Not applicable	Our responsiveness to your concerns Below my expectations	Our responsiveness to your concerns Met my expectations	Our responsiveness to your concerns Exceeded my expectations
Our communication in the lead up	Our communication in the lead up Not applicable	Our communication in the lead up Below my expectations	Our communication in the lead up Met my expectations	Our communication in the lead up Exceeded my expectations
Competitively priced solution	Competitively priced solution Not applicable	Competitively priced solution Below my expectations	Competitively priced solution Met my expectations	Competitively priced solution Exceeded my expectations
Quality of documentation	Quality of documentation Not applicable	Quality of documentation Below my expectations	Quality of documentation Met my expectations	Quality of documentation Exceeded my expectations
Our ability to resolve challenges effectively	Our ability to resolve challenges effectively Not applicable	Our ability to resolve challenges effectively Below my expectations	Our ability to resolve challenges effectively Met my expectations	Our ability to resolve challenges effectively Exceeded my expectations
Efficient coordination before your event	Efficient coordination before your event Not applicable	Efficient coordination before your event Below my expectations	Efficient coordination before your event Met my expectations	Efficient coordination before your event Exceeded my expectations

6. Can you suggest anything we can do to improve our pre-event performance in the following areas?

7. Considering other events you have organised and other venues you have used in the past, please rate the quality of our performance during your event.

	Not applicable	Below my expectations	Met my expectations	Exceeded my expectations
The welcome from our staff on arrival	The welcome from our staff on arrival Not applicable	The welcome from our staff on arrival Below my expectations	The welcome from our staff on arrival Met my expectations	The welcome from our staff on arrival Exceeded my expectations
Our attention to your needs throughout	Our attention to your needs throughout Not applicable	Our attention to your needs throughout Below my expectations	Our attention to your needs throughout Met my expectations	Our attention to your needs throughout Exceeded my expectations
Quality of service during your event	Quality of service during your event Not applicable	Quality of service during your event Below my expectations	Quality of service during your event Met my expectations	Quality of service during your event Exceeded my expectations
Quality of food	Quality of food Not applicable	Quality of food Below my expectations	Quality of food Met my expectations	Quality of food Exceeded my expectations
Quantity of food	Quantity of food Not applicable	Quantity of food Below my expectations	Quantity of food Met my expectations	Quantity of food Exceeded my expectations
Quality of beverage	Quality of beverage Not applicable	Quality of beverage Below my expectations	Quality of beverage Met my expectations	Quality of beverage Exceeded my expectations
Quantity of beverage	Quantity of beverage Not applicable	Quantity of beverage Below my expectations	Quantity of beverage Met my expectations	Quantity of beverage Exceeded my expectations
Ambience of venue	Ambience of venue Not applicable	Ambience of venue Below my expectations	Ambience of venue Met my expectations	Ambience of venue Exceeded my expectations
Maintenance and cleanliness of venue	Maintenance and cleanliness of venue Not applicable	Maintenance and cleanliness of venue Below my expectations	Maintenance and cleanliness of venue Met my expectations	Maintenance and cleanliness of venue Exceeded my expectations
Venue suitability to your requirements	Venue suitability to your requirements Not applicable	Venue suitability to your requirements Below my expectations	Venue suitability to your requirements Met my expectations	Venue suitability to your requirements Exceeded my expectations
Service from our recommended suppliers	Service from our recommended suppliers Not applicable	Service from our recommended suppliers Below my expectations	Service from our recommended suppliers Met my expectations	Service from our recommended suppliers Exceeded my expectations

8. Can you suggest anything we can do to improve our delivery of future events in the following areas?

9. Overall, how well do you rate Dockside Group on the following?

	Below my expectations	Met my expectations	Exceeded my expectations
Overall value for money	Overall value for money Below my expectations	Overall value for money Met my expectations	Overall value for money Exceeded my expectations
Overall quality of service	Overall quality of service Below my expectations	Overall quality of service Met my expectations	Overall quality of service Exceeded my expectations
Overall quality of food and beverage	Overall quality of food and beverage Below my expectations	Overall quality of food and beverage Met my expectations	Overall quality of food and beverage Exceeded my expectations
Overall quality of venue	Overall quality of venue Below my expectations	Overall quality of venue Met my expectations	Overall quality of venue Exceeded my expectations

10. Was the preferred Dockside DJ used at your event?

Yes

11. If Yes, were you happy with the service that the Dockside DJ provided?

Yes

Comments on the service provided:

12. Please specify any further preffered suppliers that were used at your event with us?

13. Would you like to name any of our staff for special recognition?

Sales representative

Event Planner

Venue manager

14. Will you recommend Dockside Group to colleagues and friends?

Yes, definitely

Not sure

No, definitely not

15. If you were to describe your experience with Dockside Group in a sentence or paragragh, what would you say?

16. How would you describe the food experience at the venue?

17. Do we have your permission to use the above testimonial?

Yes

18. Did you find our website relevant in providing the information you required?

Yes

Please let us know your thoughts on our website

19. Please provide your contact details so that our team can follow up with you regarding your feedback when appropriate.

Name *

Email Address *

Company

Address

Address 2

City/Town

State

Post Code

Phone Number

Direct phone number

20. Would you like to continue receiving future E-News and promotional material from Dockside Group?

Yes

Reason for saying no (optional)

Thank you for completing this survey. We look forward to working with you again.

the Dockside Group Sales & Marketing team.

1. At which Dockside Group location did you hold your wedding?

2. Couple's names

3. Please confirm the date of your wedding.

DD/MM/YYYY

* 4. Name of Wedding Executive

* 5. Name of Wedding Coordinator

* 6. Please rate the quality of our service in the lead up to your wedding.

	Not applicable	Below my expectations	Met my expectations	Exceeded my expectations
Turnaround time for your initial enquiry	Turnaround time for your initial enquiry Not applicable	Turnaround time for your initial enquiry Below my expectations	Turnaround time for your initial enquiry Met my expectations	Turnaround time for your initial enquiry Exceeded my expectations
Our responsiveness to your concerns	Not applicable	Below my expectations	Met my expectations	Exceeded my expectations
Our communication in the lead up	Not applicable	Below my expectations	Met my expectations	Exceeded my expectations
Our empathy and support	Our empathy and support Not applicable	Our empathy and support Below my expectations	Our empathy and support Met my expectations	Our empathy and support Exceeded my expectations
Competitive pricing	Competitive pricing Not applicable	Competitive pricing Below my expectations	Competitive pricing Met my expectations	Competitive pricing Exceeded my expectations
Quality of documentation	Quality of documentation Not applicable	Quality of documentation Below my expectations	Quality of documentation Met my expectations	Quality of documentation Exceeded my expectations
Our ability to resolve challenges effectively	Our ability to resolve challenges effectively Not applicable	Our ability to resolve challenges effectively Below my expectations	Our ability to resolve challenges effectively Met my expectations	Our ability to resolve challenges effectively Exceeded my expectations

* 7. Can you suggest anything specific that we can do to improve our performance before a wedding in future?

* 8. What is the name of the Venue Manager who looked after your wedding?

* 9. Please rate the quality of our service during your wedding.

	Not applicable	Below my expectations	Met my expectations	Exceeded my expectations
The welcome from our staff on arrival	The welcome from our staff on arrival Not applicable	The welcome from our staff on arrival Below my expectations	The welcome from our staff on arrival Met my expectations	The welcome from our staff on arrival Exceeded my expectations
Our attention to your needs throughout	Our attention to your needs throughout Not applicable	Our attention to your needs throughout Below my expectations	Our attention to your needs throughout Met my expectations	Our attention to your needs throughout Exceeded my expectations
Quality of service during your event	Quality of service during your event Not applicable	Quality of service during your event Below my expectations	Quality of service during your event Met my expectations	Quality of service during your event Exceeded my expectations
Quality of food	Quality of food Not applicable	Quality of food Below my expectations	Quality of food Met my expectations	Quality of food Exceeded my expectations
Quantity of food	Quantity of food Not applicable	Quantity of food Below my expectations	Quantity of food Met my expectations	Quantity of food Exceeded my expectations
Quality of beverage	Quality of beverage Not applicable	Quality of beverage Below my expectations	Quality of beverage Met my expectations	Quality of beverage Exceeded my expectations
Quantity of beverage	Quantity of beverage Not applicable	Quantity of beverage Below my expectations	Quantity of beverage Met my expectations	Quantity of beverage Exceeded my expectations
Ambience of venue	Ambience of venue Not applicable	Ambience of venue Below my expectations	Ambience of venue Met my expectations	Ambience of venue Exceeded my expectations
Maintenance and cleanliness of venue	Maintenance and cleanliness of venue Not applicable	Maintenance and cleanliness of venue Below my expectations	Maintenance and cleanliness of venue Met my expectations	Maintenance and cleanliness of venue Exceeded my expectations

* 10. Do you have any other specific feedback or comments you would like to make?

* 11. Overall, how well do you rate Dockside Group on the following for weddings?

	Below my expectations	Met my expectations	Exceeded my expectations
Overall value for money	Overall value for money Below my expectations	Overall value for money Met my expectations	Overall value for money Exceeded my expectations
Overall quality of service	Overall quality of service Below my expectations	Overall quality of service Met my expectations	Overall quality of service Exceeded my expectations
Overall quality of food and beverage	Overall quality of food and beverage Below my expectations	Overall quality of food and beverage Met my expectations	Overall quality of food and beverage Exceeded my expectations
Overall quality of venue	Overall quality of venue Below my expectations	Overall quality of venue Met my expectations	Overall quality of venue Exceeded my expectations

* 12. Would you like to name any of our staff for special recognition? (Wedding Team or Venue Staff)

13. Did you find our website relevant in providing the information you required?

Yes